Shipping policy
Thank you for choosing Noble Diamond. We're dedicated to delivering your orders in a timely and efficient manner. Please read our shipping policy to understand how we process and fulfill your orders.
Processing Time:
- Orders are typically processed within 5-7 business days.
- During high-demand periods, processing times may be slightly longer.
Shipping Methods:
- We offer standard shipping and expedited shipping options.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Please note that delivery times may vary based on your location and any unforeseen shipping delays.
Shipping Rates:
- Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
- We may offer free shipping promotions during specific periods. Keep an eye on our website and social media for updates.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information.
- You can track the status of your order on our website using the provided tracking number.
International Shipping:
- We currently offer shipping to all countries.
- International shipping rates and delivery times may vary. Customs duties, taxes, or fees imposed by your country's customs regulations are the responsibility of the customer.
Shipping Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost orders due to incorrect addresses.
Order Modifications:
- We strive to process orders quickly. If you need to modify your order, address, or any details, please contact us as soon as possible. We'll do our best to accommodate your request.
Order Delays:
- In the event of unexpected delays, we will notify you via email or phone as soon as possible.
Lost or Damaged Packages:
- If your order is lost or arrives damaged, please contact us within [number of days] of receiving your order. We will work with you to resolve the issue.
Returns and Exchanges:
- For information about returns and exchanges, please refer to our [Return Policy] https://noblediamond.ca/policies/refund-policy
By placing an order with Noble Diamond, you agree to our shipping policy outlined above.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at noblediamondbrand@gmail.com